Shipping & Returns
WHERE ARE MY ITEMS SHIPPING FROM?
We are now shipping from our location in Toronto, Canada.
WHERE IS MY PACKAGE?
After your order has been placed, you can expect it to ship within 1-2 business days. Once your order has shipped, you will receive a confirmation and tracking number via email. Many orders ship in multiple packages. If you receive only part of your order, please allow an additional 1-2 business days for the remainder of your order to ship.
If you are an International customer, please note that Candle Haven is not responsible for any duties, taxes, or custom clearance fees you may incur for importing your shipment.
WHAT SHOULD I DO IF MY PACKAGE SAYS DELIVERED, BUT I HAVE NOT RECEIVED IT?
Once orders leave our facility, they become the property of the shipper. If your package says delivered and you are unable to locate, please contact your shipping provider.
DO YOU ACCEPT RETURNS?
We want to provide you with the best experience possible, so we take customer satisfaction very seriously.
Because candle making is a complex procedure with many variables, we can not guarantee how a wick will perform in your particular blend and vessel.
At this time, we cannot accept returns, however we will always strive to ensure the satisfaction of our customers. If you have received a damaged or incorrect item, we will happily refund or replace the item as quickly as possible. If you have an issue, please contact us for help.